Netrivals, the leading provider of Pricing & Big Data solutions, closes a collaboration agreement with Puzzel, the leading European cloud contact centre solutions provider.

With the aim of expanding its offer and increasing excellence in the implementation of its platform, Netrivals initiates a new collaborative relationship with the CCaaS provider Puzzel, specialised in improving their clients’ customer service and the performance of managers and agents for over 20 years. Two leading firms in the national and international markets that put together a great team of experienced professionals at the service of their clients.

Puzzel is a CCaaS company based in London with international sites in Norway, Sweden, Denmark, Finland, and the Netherlands. More than 1,100 organisations across 40 countries use its software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively, and with empathy. 

The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where, and how they get help. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. In addition, Puzzel also includes a suite of productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance. 

Both companies share the philosophy of data as a competitive advantage to meet the needs of their customers. Thanks to these synergies, any of their customers with online sales will be able to benefit from this union.